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Top Questions To Ask When Evaluating an MSP

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If you’re like most businesses, a significant portion of your mission-critical operations happen online. Unfortunately, you’re also probably not as safe as you might think you are. Strong passwords, antivirus protection, and firewalls will only get you so far against bad actors targeting you for their next payday. It calls into question the need for a reliable managed service provider (MSP) with a strong focus on cybersecurity.

There is no shortage of MSPs out there, each providing IT support and in some cases cybersecurity options. With so many options available, how do you choose the best partner for your needs? Finding the right partner for your business — along with getting the most bang for your buck — often comes down to asking the right questions and selecting a partner that prioritizes layers of protection for your business to ensure mitigation against continuously emerging threats.

What cybersecurity products and services do you provide?

According to Axios, “Roughly a quarter of small-business owners (27%) said that they’re one disaster away from shutting down.” It stands to reason the first question you should ask a potential partner is an obvious one: “How can you protect me?”

GainSide goes beyond basic antivirus software, offering advanced solutions adopted by Fortune 500 companies. These solutions are packaged to address your most vulnerable areas: your users, network, and email. This multi-layered approach ensures comprehensive protection against evolving cyber threats.

How is GainSide different from a traditional MSP?

Many traditional MSPs offer general IT services, with cybersecurity as a secondary consideration. Yet more than half of small-business owners (60%) cite cybersecurity threats as a top concern. Shouldn’t cybersecurity be at a minimum an equal emphasis?

GainSide prioritizes cybersecurity with a team of experts dedicated to staying ahead of emerging threats. By leveraging industry-leading solutions and constantly monitoring the ever-changing threat landscape, you can focus on your business and know that you are protected. At GainSide, cybersecurity isn’t secondary. It’s a prime focus.

What kind of support do you offer?

Of course, all of the standard services that MSPs offer such as user support, management of business systems, installation, and patching of software. But unlike most MSPs that charge per incident, GainSide provides 24/7 protection and unlimited support for our cybersecurity solutions. This means you can rest assured help is always available, regardless of the time or day. GainSide also offers quarterly Security Readiness reports — a valuable tool for keeping stakeholders and board members informed about the security posture of your organization.

How easy is it to scale your services as my business grows?

GainSide understands businesses evolve. Our solutions are designed to scale alongside your needs. Whether your company experiences a surge in employees or expands to new locations, our cybersecurity protection adapts seamlessly. We recognize that cyber-readiness is an ongoing process and are committed to supporting your security journey.

Is your pricing model cost-effective for small and midsize businesses?

The size of your IT budget shouldn’t prohibit you from protecting yourself against bad actors. It’s why GainSide delivers enterprise-grade cybersecurity solutions at a budget-friendly price point. Our transparent subscription plans offer predictable costs, eliminating the worry of hidden fees or per-incident charges. This affordability makes our advanced protection accessible to small and midsize businesses, ensuring they have industry-leading solutions that are cost-effective.

What if I already have an MSP or IT team?

Ask yourself if you’re getting the peace of mind you deserve. Then, ask how you could be getting more. GainSide understands some businesses may already have existing IT solutions. We’re flexible in our approach and can tailor our services to complement your current setup. If you’re happy with your antivirus protection, we can assess your cybersecurity posture and recommend additional solutions to address potential vulnerabilities.

How would I get started?

We offer a free consultation, where our experts identify any gaps or vulnerabilities within your network and create a customized protection plan to meet your specific needs. This consultation also includes a human risk report, providing valuable insights into potential user behavior that could put your business at risk.

How do you stay updated on the latest cybersecurity threats?

Cybersecurity is a constantly evolving field, and staying ahead of bad actors is paramount. Without someone dedicated full-time to cybersecurity within your organization, it is very challenging to know what the latest threats are and how to protect against those risks. With industry-leading solutions designed to mitigate emerging risks and a team that constantly monitors the threat landscape, we proactively adapt our strategies so your business remains protected.

Is it time to change your MSP?

Don’t settle for average IT support. Choose an MSP dedicated to safeguarding your future with cutting-edge cybersecurity solutions. GainSide’s cybersecurity expertise, exceptional service, and cost-effective solutions ensure your business thrives in a digital world that’s ever growing, always evolving, and increasingly dangerous.

Learn more about GainSide’s comprehensive approach to cybersecurity at GainSide.com.

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