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Experience superior IT support and cyber protection. Free.

Struggling with slow IT response? We can help. We are so confident that you will love working with GainSide that we are offering two months free to sign up today–limited time offer, for new customers only. 

Request a Consultation

Experience superior IT support and cyber protection. Free.

Struggling with slow IT response? We can help. We are so confident that you will love working with GainSide that we are offering two months free to sign up today–limited time offer, for new customers only. 

*Per User Per Month without volume discounts and other offers applied

Free

Standard

Plus

Advantage

Add-Ons

Support Services Powered by GainSide

Free

Starting at $154*

Starting at $300*

Upon Request

Upon Request

White glove support, high-touch service: Thorough, concise, attention to detail and high level of communication

Dedicated support representative, including a local phone number you can call at any time

User support by phone and email (immediate response times)

24/7 Monitoring: Continuous monitoring of endpoints to ensure devices are running smoothly

Automated Alerts: Notifications for any issues or potential problems, allowing for proactive management

Patch Management: Automated updates and patch management to keep systems secure and up-to-date

Secure Remote Access: Remote access and management of devices, providing IT support from anywhere

Network Monitoring: detect and diagnose network issues

Server and workstation administration and maintenance: Install, configure, monitor and maintain servers and workstations

Manage G Suite or Microsoft 365, including email, shared calendars, and document storage

User Management: Set up new user accounts and remove accounts of former employees or unauthorized users

Assign appropriate access rights and roles based on job responsibilities

Disable accounts that are compromised or suspected of unauthorized activity

Printer Management: Set up new printers

Install and update the necessary drivers on user devices

Ensure printers are correctly connected to the network and accessible to users

Keep printer firmware up to date to protect against security vulnerabilities

IT Asset Management: Track and manage IT assets

Vendor Management: Oversee and coordinate relationships with third-party suppliers, supported through GainSide’s tiers

Managed WI-FI: Set-up, maintain, and monitor a company’s WiFi network

Managed Cloud: Comprehensive management and optimization of a company’s cloud infrastructure and services

Free

Standard

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Advantage

Add-Ons

Anti-Virus and Extended Detection and Response Powered by ESET

All-in-one prevention, detection & response combining enterprise-grade XDR (extended detection and response) with complete multilayered protection

Endpoint Security: Antivirus and anti-malware solution for computers, servers and mobile devices that detects malicious activity and provides investigation and correction capabilities

Advanced Threat Defense: Proactive cloud-based threat defense against targeted attacks and new, never-before-seen threat types, especially ransomware

Server Security: Advanced protection for your company’s data passing through all general servers, network file storage including OneDrive, and multi-purpose servers to ensure business continuity

Extended Detection & Response: Complete prevention, detection and remediation solution

Robust Encryption and Authentication: Protect business data and systems from unauthorized access

Free

Standard

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Advantage

Add-Ons

Security Awareness Training Powered by uSecure

Identify your staff’s security blind spots and automate the fix with user-tailored training programs

Assess and eliminate employee vulnerability to sophisticated phishing scams with easily deployable simulations and micro-learning for at-risk users

Measure the impact of your cyber awareness efforts with ongoing human risk scoring

Detect exposed employee credentials on the dark web with continuous exposure monitoring

Free

Standard

Plus

Advantage

Add-Ons

Server Back-up Powered by Acronis

Secure server backup for business-critical data

Flip-of-a-switch disaster recovery

AI-powered anti-malware engine scans for backups to ensure data integrity

Free

Standard

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Advantage

Add-Ons

Backups and Disaster Recovery Powered by Acronis

Backups of Microsoft 365 or Google Workspace (Cloud)

Basic data backup for critical files

Simple recovery options (e.g., file restoration)

Free

Standard

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Add-Ons

Secure Internet Connection / DNS (Domain Name System) Layer-Security Powered by Cisco Umbrella

DNS-Layer Security: Protects users from accessing malicious sites before a connection is even established

Secure Web Gateway: Blocks malware, phishing, and command-and-control callbacks over any port or protocol

Intelligent Proxy: Provides visibility and control over HTTPS traffic, even on devices off the corporate network

Free

Standard

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Advantage

Add-Ons

Email Protection / Encryption Powered by Proofpoint

Threat Protection: Block threats before they reach users’ inbox

Impersonation Protection: Stop business email compromise (BEC), supplier invoice fraud and other attacks that hijack your company’s email domain

Email Data Loss Prevention (DLP) and Misdelivery Protection: Take control of what leaves your company’s environment with policy-based email DLP and encryption

Identity Threat Protection: Slows attackers’ lateral movement and prevents privilege escalation

Detect outbound data exfiltration and automate compliance and remediation

Identify and encrypt sensitive content

Compose and respond to encrypted emails without leaving your inbox

Free

Standard

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Advantage

Add-Ons

DMARC Protection Domain-based Message Authentication, Reporting, and Conformance

Fully Managed DMARC Service

Expert Monitoring of Email Security

Proactive Domain Reputation Management

Brand Protection

Internal Blacklist Monitoring

DNS Record Monitoring

Tailored Communication

Zero Client Maintenance

Free

Standard

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Advantage

Add-Ons

Additional GainSide Services

Unlimited Support for Licensed Products*

GainSide Security Briefs: Reporting to inform you of cybersecurity threats

Security Assessment/Roadmap: Uncover additional security risks and provide a clear path to protection

GainSide Talking Points for Stakeholders: Effectively communicate cybersecurity readiness with key stakeholders

Help Secure Cybersecurity Insurance: Cybersecurity policy requirements

Free

Standard

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Advantage

Add-Ons

Mobile Device Management

User Support via Slack: Centralized platform for teams to collaborate in real time, with channels dedicated to specific topics or projects

Real-time monitoring of mobile device status, usage, and compliance

Remotely lock or wipe devices that are lost or stolen to protect sensitive data

Track all devices, their status, and their configurations, aiding in asset management and inventory control

Free

Standard

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Advantage

Add-Ons

Firewall Powered by Cisco Meraki

Block or prioritize traffic based on application type or user profile

Enforce acceptable use policies with integrated content filtering

Intrusion Detection and Prevention System (IDS/IPS)

Bandwidth management to optimize network performance

Encrypt data during transit, protecting sensitive information from interception

Zero Trust Security: Implements zero-trust principles, verifying each connection and continuously monitoring for threats

Free

Standard

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Advantage

Add-Ons

Wi-Fi Access Control (Location-based)

Certificate Based Wi-Fi Access Control (SCEP // EAP-TLS): Certificate issued per device that authorizes itself against servers to provide the device access to a connection

Standard Wi-Fi Access Control (EAP-TTLS): A unique username and password provided to users to get onto a given network

Linux Server Access Management (SSH Key Management): A public SSH Key installed on the server. A private SSH on a device validates against the public key to grant the device server access

Free

Standard

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Advantage

Add-Ons

24x7 User Support coupled with Remote Monitoring and Management (RMM)

24×7 Help Desk Support to address all end user questions, such as password recovery, common computer (Microsoft suite) programs and network access issues

Free

Standard

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Advantage

Add-Ons

NOC (Network Operations Center) 24x7 coupled with Remote Monitoring and Management (RMM)

24×7 monitoring for the health, availability, and performance of your company’s IT infrastructure

Level 1 Respond service includes diagnostic services for the workstations, servers, network, and other core infrastructure devices selected at the monitored site

Diagnostics for alerts provided, as well as resolution steps for the issue

Level 2 Remediate service includes all benefits above, plus remediate alerts based on agreed upon methods

Configuration, incident, problem, and change management

Patch Management of selected devices based on an agreed upon schedule with the stakeholders

Free

Standard

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Advantage

Add-Ons

Penetration Testing/Code Vulnerability Detection Powered by Astra & Cobalt

Evaluate the security of a system, network, or application by simulating an attack from a malicious source

Identify and exploit vulnerabilities to determine whether unauthorized access or other malicious activities are possible

Free

Standard

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Advantage

Add-Ons

Vulnerability Management Powered by Astra & Cobalt

Continuously identify, evaluate, treat, and report on security vulnerabilities in systems and software

Free

Standard

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Advantage

Add-Ons

WAF (Web Application Firewall)

A cloud-delivered Web Application Firewall (WAF) service that provides comprehensive application security to your publicly hosted Web Applications and APIs

Free

Standard

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Advantage

Add-Ons

SIEM - MDR (Managed Detection & Response) Powered by Arctic Wolf/eSentire/GainSide

Log Management: Collecting, storing, and managing log data from various sources

Real-Time Monitoring: Continuously analyzing log data for signs of potential security incidents

Event Correlation: Identifying relationships between different security events to detect complex threats

Alerting: Generating alerts when suspicious activities or policy violations are detected

Reporting and Compliance: Providing reports for security audits and regulatory compliance

Forensics and Analysis: Assisting in the investigation of security incidents by providing detailed logs and analysis

Free

Standard

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Advantage

Add-Ons

SOC - Managed Risk - 24x7 Monitoring Powered by Arctic Wolf/eSentire/GainSide

24/7 Monitoring: Continuous surveillance of networks, servers, endpoints, databases, applications, websites, and other systems for unusual activity

Incident Detection and Response: Identifying and reacting to security incidents in real-time

Threat Intelligence: Gathering and analyzing information about current and potential threats

Vulnerability Management: Identifying, classifying, prioritizing, and mitigating vulnerabilities

Compliance: Ensuring the organization adheres to regulatory requirements and security policies

Forensic Analysis: Investigating security breaches to understand how they occurred and to prevent future incidents

Free

Standard

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Advantage

Add-Ons

Additional Services Powered by Arctic Wolf/eSentire/GainSide

Security Policy Creation: Develop and implement effective security policies tailored to your company’s specific needs

Data Recovery/Remediation: Includes containment of security incidents, eradication of threats, recovery assistance, and root cause analysis

Incident Response Jumpstart Retainer: The first proactive incident response retainer that combines incident response planning with a 1-hour SLA and no prepaid hours

Free

Standard

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Advantage

Add-Ons

Single-Sign-On

Centralized Authentication: Users log in once to access a wide variety of applications, eliminating the need for multiple usernames and passwords

Support for Multiple Authentication Protocols: Integrates with applications using standard protocols like SAML, OAuth, and OpenID Connect, ensuring broad compatibility

Universal Directory: A single, consolidated view of all user identities, regardless of where they are stored (on-premises, cloud, etc.)

Adaptive Multi-Factor Authentication (MFA): Adds an additional layer of security by requiring more than one method of authentication

Application Integration: Thousands of pre-built integrations with popular applications and services, simplifying the setup process

Customizable Login Experience: Tailor the login experience to match the organization’s branding and user experience requirements

User Self-Service: Users can reset passwords, unlock accounts, and manage their own profile information without IT intervention

Access Management: Fine-grained control over who can access which applications and under what conditions, enhancing security and compliance

Real-Time Security Reporting and Analytics: Provides insights into user activity and security events, helping to identify and respond to potential security threats

Single Logout: Ensures that logging out of one application logs the user out of all applications, preventing unauthorized access

Free

Standard

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Advantage

Add-Ons

Hot Cloud Storage Powered by Wasabi

Provides simple and affordable hot cloud storage for businesses all over the world

Enables organizations to store and instantly access an unlimited amount of data with no complex tiers or fees for egress or API requests

Delivers predictable costs, and security and performance businesses can count on

Free

Standard

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Advantage

Add-Ons

Password/Passkey/Privileged Access Management Powered by Keeper

Enterprise-Grade Encryption: Uses robust encryption standards to protect data

Zero-Knowledge Architecture: Ensures that only the user can access their stored information; even Keeper cannot access it

Dark Web Monitoring: Alerts users if their credentials are found on the dark web, allowing for prompt action

Compliance Support: Helps organizations meet compliance requirements (e.g., GDPR, HIPAA, SOC 2)

Password Policy Enforcement: Enforces strong password policies and security practices across the organization

Password Autofill: Saves time by automatically filling in passwords on websites and applications

Free

Standard

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Advantage

Add-Ons

Apple Management

Unified Dashboard: Manage and monitor all Apple devices (Macs, iPhones, iPads, and Apple TVs) from a single platform

Zero-Touch Deployment: Simplifies the setup of new devices with zero-touch deployment, ensuring devices are ready for use right out of the box

Security Enforcement: Enforce security policies, including encryption, passcodes, and device restrictions, to ensure compliance with industry standards

Automated Updates: Ensure devices are running the latest software and security patches with automated update management

Remote Access: Provide remote support to users, including remote control of devices for troubleshooting and issue resolution

Asset Tracking: Keep track of all Apple devices in the organization, including detailed hardware and software inventory

Free

Standard

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Advantage

Add-Ons

Voice-Over-Internet Powered by Ring Central

Business Phone System: Reliable, powerful AI cloud calling that’s easy to deploy and use across all devices

Personal AI Assistant: Real-time AI takes notes during calls

Enhanced Business SMS: Business texting optimized for deliverability

Messaging: Team collaboration, chat, and file-sharing

Video Meetings: AI meetings with whiteboard and recording

Cloud Faxing: Easy, secure digital faxing from any device

Free

Standard

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Advantage

Add-Ons

Additional Add-Ons

Hardware & Software (Lease or Purchase)

Access Control/Cameras Powered by RCS

Low Voltage Wire/Rack Installation Powered by RCS

VPN (Virtual Private Network)

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