GainSide OneRequest
GainSide OneRequest
One Portal. Multiple Teams. A Seamless User Experience.
Getting help should not be complicated. GainSide OneRequest gives employees one intuitive, branded portal for submitting and tracking requests across IT, HR, finance, facilities, legal, compliance, and other departments.
Users simply select what they need. OneRequest collects the right information and routes the request to the appropriate team or system behind the scenes.
Why Your Business Needs GainSide OneRequest
Employees should not need to understand your organizational structure, support teams, or technology platforms to ask for help. Here is how OneRequest creates a better support experience:
MAKE SUPPORT EASIER TO FIND
Give employees one clear destination for requesting help across multiple departments.
REDUCE MISROUTED REQUESTS
Use intuitive categories, helpful descriptions, and guided forms to help users select the right request type.
CONNECT MULTIPLE SYSTEMS
Route requests to different teams and platforms without requiring users to know where the work will be managed.
COLLECT BETTER INFORMATION
Ask the right questions at the point of submission so teams can begin working with fewer follow-up emails.
TRACK REQUESTS IN ONE PLACE
Allow employees to view their submitted requests and follow their progress through one consistent portal.
What’s Included in GainSide’s OneRequest?
OneRequest combines a simple user experience with flexible routing and configuration. Here is what you get:
BRANDED CUSTOMER PORTAL
Provide a professional portal that reflects your organization’s branding, language, and internal resources.
CUSTOM REQUEST CATEGORIES
Create clearly labeled tiles for the services and requests your employees use most frequently.
GUIDED REQUEST FORMS
Present forms tailored to each request type so users provide the information the responsible team needs.
INTELLIGENT REQUEST ROUTING
Automatically direct submissions to the appropriate department, team, or back-end system based on the request selected.
CENTRALIZED TICKET VISIBILITY
Give users one place to see what they submitted and track the status of their requests.
How OneRequest Improves Employee Support
MAKES THE RIGHT CHOICE EASIER
Clear categories and plain-language descriptions help employees identify the correct request type.
REDUCES MANUAL TRIAGE
Better intake and automated routing reduce the time teams spend reviewing, reassigning, and forwarding requests.
IMPROVES RESPONSE EFFICIENCY
Request-specific forms collect important details before the work reaches the responsible team.
SIMPLIFIES CROSS-DEPARTMENTAL SUPPORT
IT, HR, finance, facilities, legal, compliance, and other departments can share one user-facing portal while maintaining their own workflows.
KEEPS USERS INFORMED
Centralized request visibility helps employees check progress without searching through emails or contacting multiple teams for updates.
CREATES A CONSISTENT EMPLOYEE EXPERIENCE
Give employees the same simple, familiar way to request help across every department, regardless of which team or system handles the work behind the scenes.
Why Choose GainSide
A HUMAN APPROACH TO SUPPORT
Real people are available 24/7 to answer questions, resolve issues, and provide the responsive, personalized support your employees deserve.
PROACTIVE, STRATEGIC PARTNERSHIP
We look beyond day-to-day issues to identify opportunities, reduce risk, and help your technology support your long-term business goals.
SOLUTIONS BUILT AROUND YOUR BUSINESS
GainSide tailors its services to your people, workflows, technology, and priorities—giving you the support you need without unnecessary complexity.
MAKE EVERY REQUEST EASIER. CONTACT US TODAY.
Give your employees one simple place to request help and track their progress. Contact GainSide for a no-obligation OneRequest consultation.
Check Out Our Other Services
Looking for more ways to improve your IT? Explore our other services
Managed IT Services
Get 24/7 IT support and management to keep things running smoothly.
IT Compliance Services
Simplify compliance readiness with expert guidance, hands-on support, and ongoing remediation.
Frequently Asked Questions
What is GainSide OneRequest?
GainSide OneRequest is a branded customer portal that gives employees one place to submit and track requests across multiple departments. It simplifies the user experience while routing each request to the appropriate team or system behind the scenes.
Can OneRequest support departments other than IT?
Yes. OneRequest can support IT, HR, finance, facilities, legal, compliance, security, application support, and other business functions. Each department can have its own request categories, forms, and workflows.
Do all departments need to use the same ticketing system?
No. OneRequest can provide a consistent front-end experience while requests are routed to different back-end platforms and teams. Employees do not need to know which system manages their request.
Can the portal match our company's brand?
Yes. The portal can be customized with your organization’s logo, colors, terminology, request categories, descriptions, icons, and internal resources.
Can OneRequest work with our existing processes?
Yes. GainSide configures OneRequest around your existing departments, workflows, approval requirements, support teams, and back-end systems. The goal is to simplify access without forcing every team to change how it works.
Can users track their requests?
Yes. Users can view their submitted requests and follow their status through a centralized portal experience, even when different teams or systems are involved behind the scenes.
